The A.A. Service Manual, including the Manual de Servicio de A.A., details how Alcoholics Anonymous groups function. It’s a guide for carrying the message and maintaining the fellowship’s structure, offering insights into service roles and responsibilities.
What is the A.A. Service Manual?
The A.A. Service Manual is a foundational document outlining the principles and practices that guide the functioning of Alcoholics Anonymous. Often referenced alongside resources like the Manual de Servicio de A.A., it serves as a practical guide for members involved in service work at all levels – from individual groups to the General Service Conference.
It’s more than just a procedural handbook; it’s a distillation of A.A.’s collective experience, detailing how to effectively carry the message to the still-suffering alcoholic. The manual clarifies roles, responsibilities, and the importance of adhering to the Twelve Concepts of Service, ensuring unity and effectiveness. It provides a framework for decision-making, leadership, and maintaining the anonymity crucial to the A.A. program.
Essentially, the A.A. Service Manual is a living document, continually refined through experience, designed to help A.A. groups thrive and fulfill their primary purpose: to help others recover from alcoholism. It’s a resource for understanding how A.A. operates as a whole, and how each member can contribute to its ongoing success.
Historical Context of the Manual
The development of the A.A. Service Manual, and its Spanish equivalent, the Manual de Servicio de A.A., arose from the practical needs of a growing fellowship. Early A.A. groups quickly realized the necessity of establishing consistent principles for handling group affairs and coordinating service efforts beyond the local level. Initially, guidance was largely passed down through oral tradition and informal correspondence.
As A.A. expanded, the need for a codified set of guidelines became apparent. Bill W. played a pivotal role in compiling and articulating these principles, culminating in the first iterations of the Service Manual. These early versions reflected the evolving understanding of how A.A. could best function as a non-professional, self-supporting organization.
Subsequent editions, like the 2013-2014 Spanish edition, have been revised to incorporate lessons learned and adapt to the changing needs of the fellowship. The manual’s history is a testament to A.A.’s commitment to continuous improvement and its dedication to maintaining a unified and effective service structure worldwide.
Purpose and Scope of the Manual
The primary purpose of the A.A. Service Manual, including the Manual de Servicio de A.A., is to provide a framework for effective and unified service within the Alcoholics Anonymous fellowship. It aims to guide groups, intergroups, and the General Service Conference in maintaining A.A.’s traditions and ensuring its long-term health. The manual isn’t a set of rigid rules, but rather a collection of suggested guidelines based on A.A.’s experience.
Its scope encompasses all aspects of A.A. service, from carrying the message to newcomers – reaching the suffering alcoholic – to managing group finances and coordinating service efforts at various levels. It details the Twelve Concepts of Service, offering practical applications for group conscience, leadership, and decision-making.
The manual clarifies roles and responsibilities, emphasizing anonymity and the importance of a long-term perspective. It serves as a resource for anyone involved in A.A. service, promoting consistency and collaboration across the fellowship, while upholding the core principles of A.A.’s non-professional nature and self-support.

The Twelve Concepts of Service
The Twelve Concepts, detailed in the Manual de Servicio de A.A., offer a spiritual foundation for A.A. service, ensuring unity, effective leadership, and a focus on reaching those still suffering.
Concept I: Unity of Purpose
Concept I, as outlined in the Manual de Servicio de A.A., emphasizes that A.A. has but one primary purpose – to carry the message to the alcoholic who still suffers. This singular focus is paramount to the Fellowship’s success and longevity. All A.A. services, whether at the group, intergroup, or General Service level, must be directed towards achieving this core objective.
This concept isn’t merely about stating the purpose; it’s about embodying it in every action and decision. It requires members to consistently prioritize reaching the still-suffering alcoholic above all other considerations. Disagreements and differing opinions are natural, but they should never detract from the unified commitment to this central aim.
The Manual stresses that maintaining this unity of purpose safeguards A.A.’s spiritual foundation and ensures its continued effectiveness. It’s a reminder that A.A. isn’t about personal agendas or institutional growth, but solely about offering hope and recovery to those who need it most. This foundational principle guides all service efforts within the Fellowship.

Concept II: The Group Conscience
Concept II, detailed within the Manual de Servicio de A.A., highlights the importance of the group conscience. This isn’t a simple vote, but rather a careful seeking of God’s will, as each member understands it, through discussion and prayerful consideration. It’s the process by which a group arrives at decisions that best serve its purpose – carrying the message.
The Manual emphasizes that the group conscience should be sought on all matters of group policy and service. This ensures that decisions reflect the collective wisdom and spiritual guidance of the group members, rather than the preferences of a few. Open and honest communication is crucial, allowing each voice to be heard and considered.
It’s important to note that the group conscience isn’t about achieving unanimous agreement, but about discerning the direction that feels right for the group as a whole. Even dissenting opinions should be respected, as they may offer valuable insights. Ultimately, the group conscience guides the group’s service efforts and maintains its spiritual health.
Concept III: Carrying the Message
Concept III, as outlined in the Manual de Servicio de A.A., centers on the primary purpose of Alcoholics Anonymous: carrying the message to the still-suffering alcoholic. This isn’t limited to formal speaking engagements or literature distribution; it encompasses any action that helps another alcoholic find recovery. It’s the core of A.A.’s service structure.

The Manual clarifies that “carrying the message” includes everything from sharing personal experiences in meetings to answering phone calls from newcomers, and even simply being a visible example of sobriety. It’s about demonstrating that recovery is possible and offering hope to those who feel lost and alone. This service is the foundation upon which the fellowship grows.
Concept III emphasizes that all members have a role in carrying the message, regardless of their length of sobriety or specific service position. It’s a continuous process of outreach and support, driven by the desire to help others experience the freedom from alcohol that A.A. provides. This selfless act is central to the A.A. program.
Concept IV: Autonomy
Concept IV: Autonomy, detailed within the Manual de Servicio de A.A., stresses the importance of each A.A. group maintaining its own independence and self-governance. This means groups are free to manage their affairs without external interference, adhering to the Twelve Traditions as their guiding principle. It’s a cornerstone of A.A.’s decentralized structure.
The Manual explains that autonomy doesn’t equate to isolation. Groups are encouraged to cooperate with other groups and service entities, but always retain the right to make their own decisions based on the group conscience. This ensures that each group can adapt to its unique needs and circumstances, fostering a diverse and resilient fellowship.
Protecting group autonomy is vital for preserving A.A.’s non-professional character and avoiding the pitfalls of centralized control. It empowers members to take ownership of their group and contribute to its well-being, reinforcing the spirit of self-reliance and mutual support that defines A.A. This principle safeguards the program’s integrity.
Concept V: Variety of Service
Concept V: Variety of Service, as outlined in the Manual de Servicio de A.A., acknowledges that A.A. encompasses a broad spectrum of service opportunities. The Manual emphasizes that not all members are suited for the same roles, and a diverse range of contributions is essential for the health of the fellowship. This concept celebrates the unique skills and talents each member brings to A.A.
Service isn’t limited to formal positions; it includes everything from making coffee and chairing meetings to carrying the message and serving on committees. The Manual highlights that even seemingly small acts of service are valuable and contribute to the overall well-being of the group and the wider A.A. community.
Recognizing this variety prevents burnout and ensures that service remains accessible to all members, regardless of their availability or preferences. It fosters a sense of inclusivity and encourages participation from individuals with diverse backgrounds and experiences, strengthening A.A.’s ability to reach and help those still suffering.
Concept VI: Entrustment
Concept VI: Entrustment, detailed within the Manual de Servicio de A.A., speaks to the vital importance of delegating responsibility within A.A. service. It emphasizes that individuals and groups must be entrusted with the authority to carry out assigned functions without undue interference. This isn’t simply about assigning tasks, but about granting genuine trust and empowering others to act.
The Manual clarifies that while guidance and support are valuable, micromanagement hinders effective service. Entrustment fosters growth, encourages initiative, and allows individuals to develop their skills and confidence. It acknowledges that mistakes may occur, but these are opportunities for learning and improvement.
This concept also highlights the responsibility that comes with being entrusted. Those given authority are accountable for their actions and should operate with integrity and a commitment to A.A.’s principles. Effective entrustment builds a strong, resilient service structure, allowing A.A. to adapt and thrive.
Concept VII: Decisions Made with Discussion
Concept VII: Decisions Made with Discussion, as outlined in the Manual de Servicio de A.A., underscores the collaborative nature of A.A. service. It emphasizes that crucial decisions should not be made impulsively or by a single individual, but rather through open and thorough discussion amongst those affected by the outcome.
The Manual stresses the importance of creating a safe space where all voices can be heard and considered. This involves active listening, respectful dialogue, and a willingness to explore different perspectives. The goal isn’t necessarily to achieve unanimous agreement, but to arrive at the best possible decision after careful deliberation.
This concept acknowledges that diverse viewpoints enrich the decision-making process and lead to more informed and effective outcomes. It also promotes a sense of ownership and shared responsibility, strengthening the bonds within the A.A; community and ensuring decisions reflect the group conscience.
Concept VIII: Leadership at All Levels
Concept VIII: Leadership at All Levels, detailed within the Manual de Servicio de A.A., highlights that leadership isn’t confined to specific roles or positions. It’s a dynamic quality that can emerge from anyone within the A.A. fellowship, regardless of their formal title or tenure.
The Manual emphasizes that effective service relies on individuals stepping forward to offer their skills and experience, leading by example, and inspiring others to participate. This decentralized approach ensures that leadership is readily available at every level – from individual groups to intergroups and the General Service Conference;
This concept recognizes that leadership isn’t about authority or control, but about service and facilitating the group’s purpose. It encourages a rotating leadership model, preventing power imbalances and fostering a sense of shared responsibility. Ultimately, Concept VIII promotes a resilient and adaptable A.A. structure, capable of meeting the evolving needs of its members.
Concept IX: Effective Leadership
Concept IX: Effective Leadership, as outlined in the Manual de Servicio de A.A., builds upon Concept VIII, delving into the qualities that define successful leadership within the fellowship. It stresses that effective leaders prioritize the well-being of the group and the carrying of the message to those still suffering.
The Manual emphasizes humility, patience, and a willingness to listen as crucial attributes. Effective leaders don’t impose their will but facilitate discussion and consensus-building, respecting the group conscience. They understand that leadership is about service, not self-promotion, and are guided by the Twelve Concepts themselves.
Furthermore, the concept highlights the importance of clear communication, responsible decision-making, and a commitment to anonymity. Leaders should inspire trust and encourage participation from all members, fostering a collaborative environment where everyone feels valued and empowered to contribute to A.A.’s mission.
Concept X: The Importance of Anonymity
Concept X: The Importance of Anonymity, a cornerstone of the A.A. program detailed in the Manual de Servicio de A.A., underscores its vital role in protecting both the individual member and the fellowship as a whole. Anonymity isn’t merely a suggestion; it’s a principle rooted in the program’s history and essential for maintaining trust and safety.
The Manual clarifies that anonymity applies on multiple levels – at the level of press, radio, and films, as well as personal anonymity. This means refraining from disclosing membership or identifying others as A.A. members outside of meetings. It safeguards members from potential stigma and allows them to seek help without fear of judgment.
Moreover, anonymity fosters humility and equality within the groups. It prevents the development of personality cults and ensures that the focus remains on the message of recovery, not on individual recognition. By upholding anonymity, A.A; preserves its spiritual foundation and ensures its continued effectiveness.
Concept XI: The Long-Term View
Concept XI: The Long-Term View, as outlined in the Manual de Servicio de A.A., emphasizes the necessity of considering the enduring health and future of the fellowship above immediate gains or popular opinion. This principle encourages A.A. service members to make decisions that benefit the program not just today, but for generations to come.
The Manual stresses that short-sighted solutions can inadvertently harm A.A.’s long-term stability. Therefore, careful deliberation and a broad perspective are crucial when addressing challenges or implementing changes. This involves anticipating potential consequences and prioritizing the preservation of A.A.’s core principles.
Maintaining the long-term view requires resisting the temptation to compromise on essential tenets for the sake of expediency. It calls for patience, prudence, and a commitment to safeguarding A.A.’s spiritual foundation. By embracing this concept, service members contribute to the enduring strength and vitality of Alcoholics Anonymous.
Concept XII: The A.A. Service Structure
Concept XII: The A.A. Service Structure, detailed within the Manual de Servicio de A.A., clarifies that A.A.’s service structure is built upon a foundation of trust and responsibility. It’s a system designed to effectively carry the message to those still suffering, while respecting the autonomy of individual groups and members.
The Manual explains how service extends from the group level, through intergroups and area committees, ultimately reaching the General Service Conference. This tiered structure ensures that decisions are made with broad input and consideration for diverse perspectives. Each component plays a vital role in maintaining A.A.’s unity and effectiveness.
Crucially, the structure isn’t rigid or hierarchical. It’s a flexible framework intended to adapt to the evolving needs of the fellowship. The emphasis remains on cooperation, communication, and a shared commitment to A.A.’s primary purpose: helping alcoholics achieve sobriety; This structure supports, rather than dictates, service efforts.

Practical Applications of the Service Manual
Applying the Manual de Servicio de A.A. principles enhances group dynamics, intergroup cooperation, and effective participation in the General Service Conference, fostering A.A.’s core mission.
Applying the Concepts to Group Service
Utilizing the Manual de Servicio de A.A. within a group setting necessitates a deep understanding of the Twelve Concepts. Concept I, Unity of Purpose, reminds groups that their primary focus is to help the still-suffering alcoholic. This translates into ensuring all group decisions, from meeting formats to service commitments, align with this core mission.
Concept II, the Group Conscience, encourages inclusive decision-making through thorough discussion. Groups should strive for broad participation, ensuring all voices are heard before reaching a consensus. Concept III, Carrying the Message, emphasizes the importance of outreach – actively sharing the A.A. message with those who need it.
Furthermore, Concepts IV through XII provide a framework for effective group functioning. Autonomy allows groups to adapt service to local needs, while Variety of Service encourages diverse contributions. Entrustment, Decisions Made with Discussion, Leadership at All Levels, Effective Leadership, Anonymity, the Long-Term View, and the A;A. Service Structure all contribute to a healthy, sustainable group dynamic. By consistently applying these Concepts, groups can maximize their effectiveness in carrying the message and supporting each other’s recovery.
Service at the Intergroup Level
Intergroup service, guided by the Manual de Servicio de A.A., extends the principles of the Twelve Concepts beyond individual groups. It’s a collaborative effort between groups within a defined geographical area, aiming to coordinate service efforts and amplify the A.A. message. This level necessitates a heightened application of Concepts I and II – Unity of Purpose and the Group Conscience – as diverse group perspectives must converge.
Intergroups often handle centralized services like answering phones, maintaining websites, and coordinating Twelfth Step outreach. Concept IV, Autonomy, is crucial; while collaboration is key, each group retains its individual identity. Concepts V and VI, Variety of Service and Entrustment, encourage utilizing diverse skills and delegating responsibilities effectively.
Effective intergroup functioning relies on Concepts VII through XII – thoughtful decision-making, accessible leadership, anonymity, long-term planning, and adherence to the A.A. service structure. The Manual de Servicio emphasizes that intergroups are not governing bodies, but rather service arms, supporting the groups they represent and facilitating the delivery of the A.A. message to those still suffering.
General Service Conference and its Role
The General Service Conference (GSC), as detailed within the Manual de Servicio de A.A., represents the ultimate expression of A.A.’s service structure. It’s not a governing body, but a forum for discussion and the collective experience of A.A. groups worldwide. The GSC’s primary role is to ensure A.A.’s long-term unity and effectiveness, guided by the Twelve Concepts.
Delegates from all A.A. areas attend the GSC, bringing the group conscience of their regions. Concepts VII and VIII – Decisions Made with Discussion and Leadership at All Levels – are paramount during conference proceedings. Discussions center on issues affecting A.A. as a whole, including literature, finances, and public information.
The GSC doesn’t make decisions; it formulates recommendations based on the collective experience. These recommendations are then presented to the A.A. groups for ratification. This process embodies Concepts XI and XII – the Long-Term View and the A.A. Service Structure – ensuring decisions reflect the will of the groups and safeguard A.A.’s future. The Manual de Servicio underscores the GSC’s vital role in maintaining A.A;’s traditions and principles.
Service Roles and Responsibilities
The Manual de Servicio de A.A. outlines numerous service roles essential for A.A.’s functioning, emphasizing that these are temporary positions based on willingness, not authority. Roles range from group positions like secretary and treasurer to area and General Service positions. Concept VI – Entrustment – is central; responsibilities are entrusted to individuals willing to serve.

Responsibilities include tasks like answering phones, making meeting announcements, handling group finances, and carrying the message to those still suffering. At higher levels, roles involve coordinating intergroup activities, representing A.A. to the public, and participating in the General Service Conference.
The manual stresses the importance of rotation in service positions, preventing power imbalances and fostering broader participation, aligning with Concept VIII – Leadership at All Levels. Anonymity (Concept X) is crucial in all service roles. Effective service, as detailed in Concept IX, requires humility, dedication, and a commitment to A.A.’s principles. The Manual de Servicio provides guidance for fulfilling these vital roles.

Resources and Further Information
The Manual de Servicio de A.A. and related literature are available through A.A. World Services. Online resources and searchable manuals offer convenient access to A.A.’s guidance.
Where to Find the A.A. Service Manual
Locating the A.A. Service Manual, including the Spanish edition – Manual de Servicio de A.A. – is readily achievable through several avenues. The primary source remains A.A. World Services (AAWS), offering both physical copies and downloadable versions. Visiting your local Intergroup office is another excellent option; they typically stock the manual and can provide guidance on obtaining it.
Furthermore, numerous online distributors specialize in A.A. literature, providing convenient access for those preferring to purchase digitally or have materials shipped directly. Websites dedicated to A.A. resources often compile links to these distributors, streamlining the search process. It’s important to ensure any online source is reputable to guarantee authenticity.

Many A.A. groups also maintain lending libraries, allowing members to borrow the manual for study and reference. Checking with your home group or neighboring groups can be a cost-effective way to access this valuable resource. Remember that the Manual de Servicio de A.A. is a cornerstone of understanding A.A.’s structure and principles, aiding in effective service work.
Online Resources for A.A. Service
Numerous online platforms support A.A. service work, complementing the Manual de Servicio de A.A.. Websites dedicated to A.A. frequently host searchable databases of manuals and related literature, including the Spanish Manual de Servicio, facilitating quick access to information. These sites often feature forums where members discuss service-related challenges and share best practices.
Digital archives provide access to historical documents and past editions of the Service Manual, offering valuable context for understanding the evolution of A.A.’s principles. Online tools also assist with group administration, such as meeting schedules, contact lists, and service rotation sign-ups. Several platforms offer downloadable templates for common service tasks, streamlining administrative processes.
It’s crucial to exercise discernment when utilizing online resources, verifying the source’s authenticity and adherence to A.A.’s traditions. Official A.A. websites and reputable Intergroup sites are generally reliable. Remember that online resources are supplementary to the Manual de Servicio de A.A. and should not replace direct engagement with the fellowship and its principles.
Related A.A. Literature
Beyond the Manual de Servicio de A.A., a wealth of A.A. literature supports effective service. The “Twelve Steps and Twelve Traditions” provides foundational understanding of A.A.’s principles, crucial for informed service work. “Concepts of Service” – the basis of the manual – offers deeper insight into group dynamics and the A.A. structure.

Pamphlets like “A.A. Service Manuals – What They Are and How to Get Them” clarify access to resources. Literature addressing specific service roles, such as GSRs or Intergroup representatives, offers targeted guidance. The “A.A. Guidelines” provides clarity on appropriate conduct and adherence to traditions.
Translations of core A.A. literature, including the Manual de Servicio in Spanish, ensure accessibility for diverse communities. Personal stories shared in A.A. publications illustrate the practical application of service principles. Exploring these resources enhances understanding and strengthens commitment to A.A.’s mission of carrying the message to those still suffering, complementing the guidance within the core service manual.

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